We know we’re not alone in thinking it’s been a strange and stressful few months.
The global pandemic took everyone by surprise, and businesses are no exception. From the start, we worked hard to stay on top of the situation, with safety first, and service right behind it.
As a team, we believe we’ve done everything we can to work towards these aims, and we’re going to continue to do so. That said, COVID-19 is unfortunately still here, and so are some disruptions to the way we normally do things.
Here’s what’s happening on our end.
We’ve seen a gradual increase in shipment delays since April. In the vast majority of cases, these delays are directly linked to COVID-19. As you can imagine, the outbreak can and will disrupt any part of a distribution chain.
How we’re adapting to this is by monitoring all orders more closely than ever before, and keeping even closer tabs on orders that have been flagged as delayed. We’re working with distributors/couriers to ease delays, and we’re staying in touch with all affected customers to ensure that they’re kept in the loop.
In times like these, though, accidents do happen. If you’re waiting to hear back regarding your order, please email [email protected]. One of our support team members will get back to you with an answer to your enquiry.
As some of you have noticed, we’ve also been updating the site, more or less as originally scheduled. Over ten original boxes have been launched in the last couple of months, each one specially curated to bring even more brands and products to the Hybe community.
We’ve also launched the brand new Hybe Shop, which did see a delay of about a month. Still, we’re thrilled that it’s finally here, and it’s been fantastic to see positive reactions from so many of our members. We’re already looking at new Shop items, so stay tuned and keep collecting those 🔥 points.
Finally, we’ve revamped our Loyalty Program. If you don’t already know, you can now claim a free mystery box every single day, just for checking in. There’s various other rewards up for grabs, too, so check it out. And yeah, you guessed it: we’re planning new challenges in the near future, which we’re looking forward to sharing with you.
Yes, there have been delays, and yes, we anticipate this to go on for at least a few more weeks. Given the scale of disruptions, it’s incredibly difficult for any business to become truly “pandemic-proof.” That said, we’re absolutely committed to doing everything we personally can to minimise disruptions.
Hopefully the worst of COVID-19 is already behind us. Here’s also hoping that things will get back to normal sooner rather than later. We’re not there yet, but we’re optimistic. In the meantime, stay smart and safe out there.
Finally, a huge thank you from the whole team to all of you amazing people. We know that a few of you have been affected by delays, and we’re incredibly grateful to everyone who’s been patient throughout these times. You guys really are the reason we’re working so hard to keep our level of service high.